Need help? Call +971 4 456 1940

Award Winning

rate logo
google logo
TP logo
  • Award Winning

  • luxury-award
  • Travel-Awards-Winner-Logo
  • rate
  • google logo
  • trustilot logo

The days of travel agencies operating out of little booths in malls are over. Travel agents come in all shapes and sizes, and you can find them on almost every website these days. Everyone, no matter what their location, may now easily book tours and travel. Tours and activities can be reserved in a variety of easy methods, including through online travel agencies, global distribution systems, independent agents, and visitor centers. For that reason, we will explain the many kinds of travel agents and walk you through the most common kinds of travel agents so you can understand who does what.


What Is the Precise Definition of a Travel Agent?

A travel agent is an individual employed by a public service organization or private retailer who offers advice and services pertaining to travel and tourism. Travel agents provides various forms of travel agency packages for their clients on behalf of travel suppliers (such as hotels, transportation companies, travel concierge services, travel insurance providers, and tour operators). They will coordinate the logistical aspects of travel for their clients while operating as intermediaries between various travel service providers.


What Are the Different Types of Travel Agents?


Independent Travel Agents

A travel agent who is considered independent either works by themselves or for a smaller agency that is not part of a bigger network. When it comes to selecting vendors, goods, and services, they have greater leeway and independence. Additionally, they have the option to provide clients with services that are more tailored to their specific needs, like:

  • Customized itineraries
  • One-time offers
  • Specialty products


Online Travel Agents

Online travel agents are those who conduct business exclusively via the internet, offering and selling travel products and services via websites, mobile applications, or social media platforms. Online travel agencies offer numerous benefits, including the subsequent:

  • Decreased overhead
  • Greater reach
  • Constant availability
  • Enhanced convenience
  • Options for clients

Technology can be leveraged by online travel agencies to improve their services through the implementation of chatbots, artificial intelligence (AI), online booking systems, and big data. A variety of goods and services, including flights, hotels, vehicle rentals, tours, cruises, and packages, may be provided by online travel agents. Online travel agencies include Airbnb, Expedia,, and Skyscanner.


Visitor Information Centers

Travel agencies that offer information and guidance to visitors at the location are known as visitor information centers. Locations such as airports, rail stations, bus terminals, city centers, and tourist attractions often house these.

Visitors information centers are a treasure trove of useful information for vacationers, including maps, brochures, guides, schedules, reservations, and insider tips. Local goods and services, including arts and crafts, excursions, events, and activities, can also be promoted and sold at these places.


Multiple Travel Agents

Multiple travel agents is one of the Types of Travel Agents that function as components of a larger conglomerate or organization that maintains numerous branches or locations. They may provide the following products and services, among others:

  • Cruises
  • Car rentals
  • Flight
  • Tours
  • Hotels


Miniple Travel Agents

These Types of Travel Agents typically have a limited number of locations within a specific region. One advantage of these businesses is the personalized service they provide, which includes impartial recommendations for vacation packages. Another perk is that they can take use of economies of scale to a greater extent than independents can as they just have to pay a single licensing charge for all of their branches, as opposed to an independent who isn’t part of a branch paying a single price for their business.

High street Travel Agents

Physical locations where High Street Travel Agents conduct business, such as shops or offices in retail centers or main streets of cities and towns. High street travel agents may provide the following products and services, among others:

  • Flights
  • Hotels
  • Car rentals
  • Tours
  • Cruises
  • Holiday packages


Call Center Travel Agents

Call center is one the Types of Travel Agents who function from a centralized office or center that manages a substantial influx of customer phone inquiries. The call facility Travel agents have the capability to provide and market travel-related goods and services via telephone by utilising a script and an automated reservation system. The call center Travel agents may also offer support, assistance, and customer service.


Business Travel Agents

Corporate clientele, including businesses, organizations, and government agencies, are the specialty of business travel agents. The following are examples of the kinds of products and services that corporate travel agents can provide to cater to the demands and tastes of their clients:

  • Fare flexibility
  • Flexible appointment times
  • First-class seats
  • Lounges at airports
  • Rooms for meetings
  • Discounts for businesses


Read more about How airssist Play Roll In The Corporate Travel Industry


Choosing the Right Travel Agent for You

Planning a trip can be an exciting but overwhelming task, especially with the abundance of information and options available online. That’s where a travel agent can come to your rescue. A reliable travel agent can save you time, provide expert advice, and help ensure a smooth and enjoyable travel experience. However, not all Types of Travel Agents are created equal, and it’s important to choose the right one for your specific needs. Here are some key factors to consider when selecting a travel agent:



Consider the specific Types of Travel Agents you’re interested in, such as leisure vacations, adventure travel, cruises, or corporate travel. Look for a travel agent who specializes in the type of trip you want to take. Specialization ensures that the agent has in-depth knowledge, established connections, and access to exclusive deals within that particular niche.


A travel agent’s experience can make a significant difference in the quality of service they provide. Find out how long the agent has been in the industry and inquire about their personal travel experiences. An experienced agent will have firsthand knowledge of various destinations, understand potential challenges, and have a network of reliable contacts to rely on.


Research the reputation of the travel agent or the agency they work for. Read reviews and testimonials from past clients to get an idea of their level of customer satisfaction. You can also ask friends, family, or colleagues for recommendations based on their personal experiences. A reputable travel agent will have a track record of delivering excellent service and ensuring client satisfaction.

Service fees:

Inquire about the travel agent’s fee structure upfront. Some travel agents charge a flat fee for their services, while others earn commissions from the travel suppliers they work with. Make sure you understand the fees involved and what services are covered. While price shouldn’t be the sole determining factor, it’s important to ensure that the agent’s fees are reasonable and align with the value they provide.

Online presence:

In today’s digital age, a travel agent’s online presence is crucial. Look for an agent who has a professional website or presence on reputable travel platforms. A well-designed website can provide valuable information about their services, destination expertise, and contact details. Additionally, check if they are active on social media platforms, as this can give you insights into their knowledge, responsiveness, and engagement with clients.


It’s also essential to have a conversation with the travel agent before making a final decision. Ask them about their approach to trip planning, how they handle emergencies or changes, and what level of personalized attention they offer. A good travel agent will listen to your needs, provide tailored recommendations, and be responsive to your queries.


Travel Agent Fees vs. Value



Travel Agent Fees

Value Provided

Time and Expertise

Travel agents charge fees for their professional time and expertise in trip planning.

– Save time by handling research, bookings, and logistics

– Provide personalized recommendations based on destination knowledge

– Streamline the planning process and create well-crafted itineraries

Access to Exclusive Deals

Travel agents may have access to exclusive deals and discounts from suppliers.

– Special rates, promotions, and package deals not available to the general public

– Added perks like room upgrades, complimentary amenities, or priority access to attractions

– Cost savings that can offset their fees

Expert Advice and Support

Fees cover expert advice on various aspects of travel, as well as support during the trip.

– Guidance on visa requirements, travel insurance, health, and safety considerations, etc.

– Assistance in case of disruptions, problem resolution, and alternative options

– Peace of mind knowing you have a reliable resource to turn to

Tailored Itineraries and Personalized Service

Travel agents include customization of itineraries and personalized service.

– Itineraries tailored to your preferences, interests, and budget

– Suggestions based on their travel experiences or client feedback

– Access to hidden gems and unique experiences that may not be easily found online

– Attention to detail and personalized service throughout the trip


Remember to have open and transparent communication with your travel agent to understand their fee structure and the services included, ensuring you receive the best possible value for your travel investment.


How airssist Could Make Travel Agents Client Happy

By utilizing airssist services for travel agents they will offer personalized assistance to their clients. This includes services such as airport Meet & Greet, Airport Greeter, Baggage Handling, And Private Lounge Access, also:

  • save customers’ time by making the booking process very simple and easy.
  • airssist is proactive with travel agent communication, and swift with its resolutions.
  • We present wherever customers are to make their trips better, easier, less stressful,
  • airssist deep personalization.


In Conclusion,

exploring the different types of travel agents can help you find the one that best suits your travel needs and preferences. Whether you’re planning a leisure vacation, an adventure trip, or corporate travel, there are specialized travel agents available to assist you.

Note: Please note that the information on this page is generic & subject to change due to fluctuations in airport services. Kindly confirm service availability with our team, as offerings may vary daily.

    Send Inquiry

    Need help? Call +971 4 456 1940

    Dubai, United Arab Emirates

    res icon res icon amex icon
    © Copyright airssist 2024