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General Amendments, Refund & Cancellation Policy

The Amendments, Refund & Cancellation policy will differ from one service provider to another. It also varies for different airports and services. Kindly check them, before booking the required services.

Amendments
  • You may contact us if you wish to amend your booking at any time and, if this results in a different price to the original booking, we will make a refund or charge you extra (as applicable) to make up the difference in price. This is subject to availability and confirmation by our Service Provider.
  • Any amendments made within 48 hours of commencement of the airssist Service or any amendments to bookings for more than 4 people, are subject to availability and confirmation by the Service Provider and may incur additional fees.
  • If the prices have changed between the time of the original booking and any requested change, we reserve the right to charge the difference, to the amended booking. We will take any additional payment at the time of receiving the booking change request.
  • Amendments made outside 48 hours are free of charge (Applicable to airports in the Middle East and Africa). In certain airports, amendments within 48 hours of the service time are not allowed and will be treated as a cancellation.
    (This can differ from one service provider to another)
  • Amendments made outside 72 hours are free of charge (Applicable to airports in Asia, Europe, Australia, and the US). In certain airports, amendments within 48 hours of the service time are not allowed and will be treated as a cancellation.
    (This can differ from one service provider to another)
  • The amendments do not become binding until adjusted written booking confirmation is sent and received by email.
Cancellation
  • You may contact us if you wish to cancel a booking, 48 hours (local time of flight) before the commencement of the airssist Service. (The refund amount will depend on the Terms and Conditions of the Service Provider)
Refunds
  • Any refunds made as a result of cancellation can only be made to the credit card that was used to pay the Booking Fee.
  • No refund will be made in case of No Show.
  • In the event of no prior notification, airssist will not be liable to any refund.

Amendments, Refund & Cancellation policy for VIP Terminals/ Private Lounge

Heathrow Airport (LHR) in London
  • This booking is non-refundable and non-transferable, and any amendments can only be accepted before 48 hours prior to the service time otherwise the service will be considered no show and will be charged in full.
  • Any cancellation upon service request or confirming the service; 100% cancellation charges will be applied accordingly.
Dubai International Airport (DXB) in Dubai
  • This booking is non-refundable nor transferable and any amendments can only be accepted before 48 hours prior to the service time otherwise the service will be considered no show and will be charged in full.
  • Any cancellation upon service request or confirming the service; 100% cancellation charges will be applied accordingly.
Los Angeles International Airport (LAX) in Los Angeles
  • Cancellation less than 96 hours before travel: No Refund or Credit
  • Booking changes less than 96 hours before travel: 50% of fee credited toward a future
  • Cancellation or booking changes more than 96 hours before travel: 50% of fee credited toward a future
Child Policy
  • Children up to the age of 2 years can avail airssist Services as part of guardians’ booking at no extra cost.
  • Children above 2 years (after the 2nd birthday) up to 12 years of age can avail 50% discount from the published rate.
  • Above 12 years of age (after the 12th birthday) will be considered as an Adult and will be charged full rate.

*(Passport copy of the child is mandatory to avail the child policy)

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