Amendments, Refund & Cancellation Policy
You may contact us if you wish to amend your booking at any time and, if this result in a different price to the original booking, we will make a refund or an extra charge (as applicable) to make up the difference in price.
Any amendments made within 48 hours of commencement of the AIRSSIST Service or any amendments to bookings for more than four (4) people, are subject to availability and confirmation by our supplier, and may incur additional fees. If our prices have changed between the time of the original booking and any requested change, we reserve the right to charge the new price, if higher, to the amended booking. Our customer service team will take any additional payment at the time of receiving the booking change request by telephone or by such other means as we deem reasonable in the circumstances.
You may contact us if you wish to cancel a booking more than 48 hours (local time of flight) before commencement of the AIRSSIST Service and receive a full refund of the booking fee. If you cancel a booking less than 48 hours before commencement of the AIRSSIST Service or “no shows,” you will not be entitled to any refund. Any refunds made as a result of a cancellation can only be made to the credit card that was used to pay the booking fee.
You and any co-travelers agree and acknowledge that a confirmed booking is not transferable and it may not be used by any person other than the named persons other than the named travelers in the final booking confirmation. You and any co-travelers also agree that AIRSSIST Services is only valid for the date and time confirmed in the final booking confirmation.