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FAQs

What is airssist?

airssist is an online booking platform for global airport concierge services. We offer complete transparency for you to book Meet and Greet/ Meet and Assist services and VIP Terminal (also known as Private Lounge) service around the world, all by yourself in few simple clicks. You can search for different airport services, compare various packages and rates, and enhance your airport travel experience.

Customers can reach airssist concierge team 24/7 for any assistance and support.

Which airports does airssist provide services in?

airssist offers the widest coverage, with airport concierge services available worldwide.

For Users
What is Airport Meet and Greet / Meet and Assist?

Meet and Greet or Meet and Assist at airports refer to services where your airport journey is made more comfortable and smoother through different airport concierge services. These include, fast-track through airport formalities, porter service, buggy transfer within the airport, lounge access, and more. At airssist you can check the different amenities included in a Meet and Greet package, compare two or more packages and select the one best suited to your requirements. To know more about the service, visit Meet and Greet Services

What is VIP Terminal / Private Lounge?

If you desire comfort and luxury when traveling, a VIP Terminal (also known as Private Lounge) is the perfect solution for you, offering VIP airport concierge services. From private stand-alone terminal to tarmac transfer in executive limousine, all this and more comes along by selecting a VIP terminal service for your next trip. To know more about the service, visit VIP Terminal

What is an Add-on?

An Add-on is a service that can be included in your booking at an additional cost.

What are the prices of the airport concierge services?

The price varies from airport to airport and services required. Also, the service provider will decide the price, Terms and Condition of the booked services.

Once completing the booking inquiry form prices will be revealed.

Can I use the App to make a booking?

Mobile Applications are available for iOS and Android users and can be easily downloaded from the App & Play Store.

How can I make the payment?

Online payment debit/credit card Visa, Amex, MasterCard

Is there an overnight surcharge?

There is an overnight surcharge applicable for airports in Europe, Asia, USA, and Australia.

What about additional airport services?

Additional concierge services can be added to one of the main services (it can be booked as a separate service). These include:

  • Fast-track
  • Visa Assistance
  • Airport Lounge
  • Porter Service
  • Personal Security Service
  • VAT Reclaim
  • Tarmac Transfer
When can I make a booking?

We recommend booking at least 72 hours before your flight, to get all the required formalities completed. However, some services can be booked 3 hours before your flight.

To know how to book the services, kindly consult our user guide.

After I make a booking, is there any additional information you need from me?

Before your airport concierge service is due we will need the following information: 
– Your flight Number 
– Your receiving party / driver’s contact details 
– Passport copies, if you have selected any VIP terminal service 
– Passport copies for Meet and Assist / Meet and Greet services at Jeddah Airport and any USA Airports 

How to manage your booking?

You can amend or cancel your bookings by logging in to your airssist account. Your upcoming, completed, and canceled bookings are stored in your account too.

Once you have booked a service, we will send you a confirmation email containing your booking details. This email is your booking confirmation.

Is there a late booking surcharge?

Yes, there is a late booking surcharge. A 50% late booking fee will be applied to all service requests received less than 24 hours.

What is the Cancellation / Refund policy?

Read our “Amendments, Refund & Cancellation Policy” to know about cancellation/change policy.

What happens if my flight is delayed?

The service provider personnel will constantly monitor your flight and will be there when you arrive no matter what.

Where will I find my greeter?

For your arrival and transit flights, your greeter will meet you at the start of arrivals gate or at the end of the air bridge (Depending on the aircraft parking position). For your departure flight, the greeter will welcome you at the Curbside of the Airport.

Will the host / greet assist with baggage?

Any airports worldwide instruct passengers to carry their hand baggage with them. The Meet and Greet host/ greeter are not insured to carry baggage. But you can book a porter service as an add-on to your meet and greet package.

Should I tip my greeter?

It is not required.

Will I always be fast-tracked?

Fast-track is mostly part of the Meet and Assist / Meet and Greet package but there are certain exceptions when it has to be selected as an add-on.  
Our providers will always try their very best to expedite the passenger and assist through the fastest lane available during the service. 

What if I need a wheelchair?

Most airports have this service but should be booked in advance. A wheelchair can be requested upon making the booking, please note extra charges might apply.

How can I contact airssist?

Our dedicated team are ready to answer your inquiries 24/7.

Online chat from https://airssist.com
Telephone: +971 4 368 2596
Email: [email protected]

 

How do I know you are a legitimate site?

Any online payments made in airssist.com are processed through CCAvenue, a secure payment gateway and has SSL certification.

You may also refer to our Google and TrustPilot reviews from some of our customers.

Are my personal details safe?

Your personal details are only to be used to make your booking faster. Once a booking is done, these details will be provided to the service provider who will fulfill your booking.

Please note your personal details will never be sold, shared or transferred to others. For more information, kindly refer to our Privacy Policy.

For Travel Agents / Corporate
I'm a travel agent, can I book for my clients?

Yes, sure! Travel agents can book for their clients. Please make sure to choose Corporate Account when registering.

For Service Providers
What information do I need to sign up on airssist as a service provider?

To sign up, we need certain contact information and some service information. When you sign up at airssist, you’ll need to provide the following information:

  • Payments and billing: Business ID/tax registration number, billing and payment preferences, etc.
  • Service details: General service information, and your preferred pricing model.
  • Policies: Amendments, Refund & Cancellation policy, other fees, and applicable taxes.
How to list services on airssist?

When you list your services on airssist, travelers will be able to find and book it directly through the site. We will offer you expert support to optimize your service listing strategy and meet your business needs.

To list your services, go to airssist.com, create an account with us, and follow the instructions. Additionally, you can consult our Service Providers guide, to know how to list your services.

How do I accept / reject a booking?

You can accept/reject bookings made on our site by the user for your services, by logging in and selecting the booking list in the drop-down menu.

How to manage your services?

You can manage the services listed on our site, by logging in and selecting the package list in the drop-down menu.