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Marketplace For Airport Concierge Services
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AIRSSIST is an online booking platform for global airport concierge services. We offer complete transparency for you to book Meet and Greet/ Meet and Assist services and VIP Terminal (also known as Private Lounge) service around the world, all by yourself in few simple clicks. You can search for different airport services, compare various packages and rates, and enhance your airport travel experience.

Customers can reach AIRSSIST concierge team 24/7 for any assistance and support.

For Users
Which airports does AIRSSIST provide services in?

AIRSSIST offers the widest coverage, with airport concierge services available worldwide.

How to manage your booking?

You can amend or cancel your bookings by logging in to your AIRSSIST account. Your upcoming, completed, and canceled bookings are stored in your account too.

Once you have booked a service, we will send you a confirmation email containing your booking details. This email is your booking confirmation.

When can I make a booking?

We recommend booking at least 72 hours before your flight, to get all the required formalities completed. To know how to book the services, kindly consult our user guide.

What is the Cancellation/ change policy?

Read our “Amendments, Refund & Cancellation Policy” to know about cancellation/change policy.

What are the prices of the airport concierge services?

The price varies from airport to airport and services required. Also, the service provider will decide the price, Terms and Condition of the booked services.

Once completing the booking inquiry form prices will be revealed.

How can I make the payment?

Online payment debit/credit card Visa, Amex, MasterCard

What is Airport Meet and Greet/ Meet and Assist?

Meet and Greet or Meet and Assist at airports refer to services where your airport journey is made more comfortable and smoother through different airport concierge services. These include, fast-track through airport formalities, porter service, buggy transfer within the airport, lounge access, and more. At AIRSSIST you can check the different amenities included in a Meet and Greet package, compare two or more packages and select the one best suited to your requirements. To know more about the service, visit Meet and Greet Services

What about additional airport services?

Additional concierge services can be added to one of the main services (it can be booked as a separate service). These include:

  • Fast-track
  • Visa Assistance
  • Airport Lounge
  • Porter Service
  • Personal Security Service
  • VAT Reclaim
  • Tarmac Transfer
What is VIP Terminal/ Private Lounge?

If you desire comfort and luxury when traveling, a VIP Terminal (also known as Private Lounge) is the perfect solution for you, offering VVIP airport concierge services. From private stand-alone terminal to tarmac transfer in executive limousine, all this and more comes along by selecting a VIP terminal service for your next trip. To know more about the service, visit VIP Terminal

What happens if my flight is delayed?

The service provider personnel will constantly monitor your flight and will be there when you arrive no matter what.

Where will I find my greeter?

For your arrival and transit flights, your greeter will meet you at the start of arrivals gate or at the end of the air bridge (Depending on the aircraft parking position). For your departure flight, the greeter will welcome you at the Curbside of the Airport.

Should I tip my greeter?

It is not required.

What if I need a wheelchair?

Most airports have this service but should be booked in advance. A wheelchair can be requested upon making the booking, please note extra charges might apply.

Will the host/ greet assist with baggage?

Any airports worldwide instruct passengers to carry their hand baggage with them. The Meet and Greet host/ greeter are not insured to carry baggage. But you can book a porter service as an add-on to your meet and greet package.

I'm a travel agent, can I book for my clients?

Yes, sure! Travel agents can book for their clients. Please make sure to choose Corporate Account when registering.

Can I use the App to make a booking?

Mobile Applications are available for iOS and Android users and can be easily downloaded from the App & Play Store.

Are my personal details safe?

Your personal details are only to be used to make your booking faster. Once a booking is done, these details will be provided to the service provider who will fulfill your booking.

Please note your personal details will never be sold, shared or transferred to others. For more information, kindly refer to our Privacy Policy.

Can I contact AIRSSIST?

Our dedicated team are ready to answer your inquiries 24/7.

Online chat from
Telephone: +971 4 368 2596
Email: [email protected]


For Service Providers
How to list services on AIRSSIST?

When you list your services on AIRSSIST, travelers will be able to find and book it directly through the site. We will offer you expert support to optimize your service listing strategy and meet your business needs.

To list your services, go to, create an account with us, and follow the instructions. Additionally, you can consult our Service Providers guide, to know how to list your services.

How to manage your services?

You can manage the services listed on our site, by logging in and selecting the package list in the drop-down menu.

How do I accept/reject a booking?

You can accept/reject bookings made on our site by the user for your services, by logging in and selecting the booking list in the drop-down menu.

What information do I need to sign up on AIRSSIST as a service provider?

To sign up, we need certain contact information and some service information. When you sign up at AIRSSIST, you’ll need to provide the following information:

  • Payments and billing: Business ID/tax registration number, billing and payment preferences, etc.
  • Service details: General service information, and your preferred pricing model.
  • Policies: Amendments, Refund & Cancellation policy, other fees, and applicable taxes.
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