airssist + ISO: A New Benchmark in Safe, Reliable, Stress‑Free Travel

It’s an absolutely proud moment to announce to all our existing customers, and to every traveler planning a trip abroad, that airssist has achieved ISO certification! This is a significant milestone that showcases our commitment to providing safe, reliable, and stress-free service every time you choose to travel with us.

 

At airssist, we proudly serve over 700 airports around the globe, offering more than 2,000 services to cover your arrival, departure, and transit needs. With our award-winning concierge service, round-the-clock customer support, and carefully chosen airport partners, we strive to make every journey as smooth and reassuring as possible.

 

Keep reading to discover more about the ISO certification airssist has earned, what it means for you, and how it enhances your travel experience.

 

What ISO Means for Airport Concierge Service Providers

For airport concierge service providers, getting ISO certification is a significant mark of operational excellence and trustworthiness. It guarantees that essential services like VIP assistance, fast-track immigration, meet & greet, and baggage handling are not just occasionally outstanding, but consistently delivered at a high standard every time. Achieving ISO means having well-structured procedures, thorough staff training, regular quality checks, and established feedback systems, all aimed at ensuring service reliability and efficiency, even in high-pressure situations. This level of discipline fosters greater trust with airports, airlines, and regulatory bodies, reassuring customers that the service they receive meets globally recognized standards for quality, safety, and professionalism.

 

What ISO Would Mean for airssist

To us, airssist receiving the ISO certificate is a truly thrilling and proud milestone. It stands as a recognition of the hard work, dedication, and commitment we’ve poured into our services over the years. Take a moment to explore how much this achievement means to us, and why it reflects the standards we strive to uphold for every traveler we serve.

• Our company’s years of commitment and loyalty to all our customers are not just talk; we are backed by documented procedures, trained teams, and external verification. 
• airssist likely has well‑trained staff (through months or years of internal training and ongoing professional development) who can handle high‑stakes and varied travel demands business, personal, education, large groups, bleisure, etc. 
• It also means airssist has robust systems to reduce mistakes, respond quickly when things go off‑plan (delays, baggage issues, etc.), maintain safety, protect customer data, and ensure that VIP service is the same in whichever continent it may be.

What ISO Means for airssist’s Customers

 

• Reliability & Peace of Mind: You know what you’re getting, meet & greet, fast‑track, luggage handling, etc. delivered with high consistency. 
• Lower Risk of Disappointment: Less chance of service breakdowns; staff know what they are doing; processes are in place for when issues arise. 
• Better Safety & Data Protection: If ISO includes information security or similar standards, your personal details and travel info are better protected. 
• Time Saved & Stress Reduced: Faster transitions through immigration, security, baggage; fewer surprises; more predictable journeys. 
• Better Value: Even if VIP services cost more up‑front, the time saved, the avoidance of missed meetings, connections, or work lost, often make it worth it.

 

What airssist Offers at Airports

For those who aren’t quite familiar with what airssist actually do at airports, or how our VIP concierge services work, let us explain a bit in brief.

We’re not an airline, and we’re not just another airport service. We’re the people who make sure your time at the airport is smooth, stress-free, and even enjoyable. Our job is to take care of everything behind the scenes during arrival, transit and departure, so you don’t have to worry about long lines, confusing terminals, or missing a connection. Below is how we assist passengers at airports to transform their journeys;

 

Meet & Greet

As soon as you arrive at your destination airport, with a pre-booked airssist Meet & Greet, you can immediately start enjoying the privileges that come with personalized service.

Your personal greeter will meet you at the gate or terminal entrance, holding a name sign just for you. From there, they’ll guide you through every step, fast-track through immigration and customs, help with your bags, and escort you to your next point whether it’s a lounge, driver, or gate.

It’s not just a convenience,  it’s a huge time-saver and peace of mind, especially in busy or unfamiliar airports.

 

Reviews by our customers about Great Service and Assistance for Family!

 

We booked the service with airssist for our whole family, and we are thankful that I have made a right choice by using their website.

I travelled with a Senior Citizen and child, but airssist help me to have a hustle free journey and airport formalities not to mention that they have a team available 24/7 to answers all my questions.

The gate assigned to our flight is quite too far, in this, the buggy did a great help to make it smoother. airssist team did not promise the buggy as this is own by the airport authorities which we understood as they have explained it to us clearly, but they ensure that our request will be put on high priority and we got it during the service. We are amazed on their professionalism and great attention to our request.

We’re glad to used their service and we will no longer travel without airssist assistance.

Thank you airssist for the great help, will surely book again soon!!

 

VIP Terminal: The First-Class Feeling (Even Without Flying First Class)

If you’re looking for total privacy, luxury, and efficiency, our VIP Terminal service is the way to go.

Instead of using the regular terminal, you’ll access a stand-alone private terminal with its own immigration, security, and check-in areas. Think private tarmac transfers in an executive limo, a personal assistant to handle every step, and a beautiful private lounge where you can relax, eat, or catch up on work.

This service is a favorite among high-profile travelers, CEOs, and anyone who values privacy and calm before or after a flight.

 

Chauffeured Airport Transportation: Your Ride, Your Way

Once you’re off the plane (or heading to the airport), you don’t want to be scrambling for a taxi or wondering about local transport.

That’s why airssist offers a range of luxury chauffeured cars, complete with professional multilingual drivers. Whether you need a short airport pickup, a full-day hire, or a transfer between meetings in the city,  we’ve got it covered.

And yes, it’s all bookable online, with 24/7 support if your plans change.

 

Some of Our Best Clients from Around the World

• Lufthansa City Centre
• QUINTESSENTIALLY
• METALLICA
• NETFLIX
• Volks Wagon
• OECD
• World Trade Organization
• Hong Kong International Airport
• NAKHEEL
• NAKILAT
• NATO OTAN
• REED & MACKAY
• BBC
• CBC
• Global Business Travel
• Insignia
• Travel counsellors
• ASPIRE

 

How airssist Continues to Raise the Bar After ISO Certification

Commitment to Continuous Improvement

ISO certification was just the starting point, at airssist, we take a proactive stance on enhancing our systems and processes. Through regular internal audits, gap analyses, and operational reviews, our team pinpoints areas for improvement, ensuring that our quality never stands still.

 

Enhanced Customer Feedback Systems

At airssist, our clients’ voices are the driving force behind our service evolution. After every interaction, we gather structured feedback to analyze and refine our service design, responsiveness, and overall customer satisfaction.

 

Advanced Staff Training & Development

We believe in the power of our people, which is why we invest significantly in their training and development. Our staff engages in ongoing education covering essential topics like hospitality, security protocols, cultural sensitivity, and crisis management, all in line with ISO standards.

 

Integration of Technology & Innovation

When it comes to technology and innovation, we’re all about staying ahead of the curve. Our state-of-the-art tools make service not just smoother, but smarter and quicker too. With features like automated booking systems, real-time updates, and intelligent logistics, airssist harnesses innovation to enhance both customer convenience and our internal operations.

Global Standardization of Services

When it comes to us, airssist, consistency across borders is essential for delivering a top-notch experience. Our standard operating procedures (SOPs) guarantee that every client, no matter which airport they’re at, enjoys the same high-quality service, regardless of any local variations.

 

Proactive Risk Management

Being prepared is at the heart of dependable VIP service. airssist employs ISO-aligned risk assessments to foresee potential delays or issues, and we have contingency plans ready to ensure everything runs smoothly.

Sustainability & Corporate Responsibility

Also, we believe in blending quality with sustainability and ethical practices. We team up with eco-friendly suppliers, work to cut down emissions in our fleet operations, and actively support initiatives that uplift local communities.

 

Data-Driven Decision Making

We use performance metrics to make smarter service decisions. By keeping an eye on key indicators like service time, customer ratings, and operational accuracy, we can track our progress and steer improvements in the right direction.

Global Partnerships & Compliance

ISO certification boosts our credibility in international markets. At airssist, we make it a priority to follow global regulations, collaborate with trusted organizations, and ensure that all our services meet both industry and safety standards.

 

Future-Focused Mindset

At airssist, we’re always striving for more and never settling for the status quo. Our team is constantly on the lookout for new certifications, tech integrations, and quality systems, all with the goal of raising the bar for global airport concierge services.

 

Receive a Tailored Airport Service

The best thing about airssist is that we get that every traveler is unique, which is why we provide personalized airport concierge services that cater to your individual needs. Be it a solo tour, traveling with family, on a business trip, or need special assistance, our dedicated team is here to make sure your airport experience is seamless, safe, and stress-free.

 

Discover how we customize our services for all kinds of travelers:

 

Business Executives

 

Now, if you are frequently flying on business trips to various destinations, airssist could be your travel butler. Our team would be by your side prioritizing speed, privacy, and professionalism. Our meet & greet service, quick processing, executive lounges, and chauffeur transfers are all tailored to fit your busy schedule, ensuring everything runs smoothly.

 

Large Groups

We specialize in coordinating travel for large groups. Be it corporate teams, tour groups or international students traveling abroad as groups, we handle check-in, baggage management, expedited procedures, and group transportation with great attention to detail, keeping everyone on track.

 

Families

 

Family comes first, and that we all know! We are trained throughout to make family travel a breeze. From helping with strollers and extra luggage to providing child-friendly lounges, we are here to offer families an exceptional journey for both parents and kids, from the moment you arrive until you board.

 

Discreet, protocol-compliant VIP care.

Our dedicated team guarantees complete privacy, top-notch security, and strict adherence to formal protocols for dignitaries, government officials, and royal travelers, including exclusive access and secure tarmac transfers.

 

Celebrities & Public Figures

 

Of course it’s mandatory to travel discreetly when you’re a celebrity or a public figure. Travel in total privacy and comfort. Steer clear of unwanted attention with VIP terminal access, private immigration handling, and luxury transport crafted to ensure peace, security, and absolute discretion.

 

Individuals

 

We at airssist are all in for high-touch services for solo travelers. Even if you’re traveling alone, we believe you deserve a first-class experience. We offer an extraordinary, personalized journey with assistance at every airport checkpoint and access to premium services. We can arrange you personal space, handle your documentation, and be your personal shopper, name it,we will be it for you!

 

Elderly Travelers

 

As an elderly passenger you must definitely be looking forward to receiving thoughtful and caring support. Our dedicated team is here to assist elderly passengers with mobility needs, streamline formalities, and provide comfortable seating, ensuring they feel respected and cared for throughout their journey.

 

Unaccompanied Children

 

There’s no need to worry about your child traveling alone anymore. We will attend to them with safety in mind and they will be well supervised and enjoy worry-free travel. We personally guide children through every step of the airport process and work closely with guardians or airline staff to ensure safe departures and arrivals.

 

Passengers with Determination

 

We offer mobility aids, trained personnel, and a welcoming atmosphere for those who need physical, sensory, or cognitive support, all delivered with the utmost respect and professionalism.

 

Traveling with Pets

 

Because your furry friend deserves the royal treatment too! From sorting out travel documents to understanding pet regulations, we’re here to make your journey with your beloved animal as smooth and enjoyable as possible.

 

Optional Airport Service Add-ons Available

 

To make your trip even better, airssist provides a variety of extra airport services that you can book along with your Meet and Greet or VIP package:

 

VAT Reclaim Assistance

 

Get back the taxes on your international purchases! Our dedicated team will help you reclaim the Value Added Tax (VAT) you paid on goods bought abroad, so you won’t miss out on any money at the airport.

 

Visa Assistance

 

Around-the-clock global visa support at airssist offers an ease of convenience. Need a hand with your travel documents? Our visa specialists are here for you 24/7, all year long, ready to guide you through the application process, especially when paired with our Meet and Greet service.

 

Personal Security

 

Do you require discreet and professional protection? Well you’re in luck! At airssist, we offer trained and trustworthy security personnel tailored to your unique risk level and comfort, ideal for high-profile, diplomatic, or vulnerable travelers.

 

Multilingual Greeter

 

Concerned about language barriers? Feel at home wherever you go. Request a multilingual greeter who can help with all the formalities, communicate effectively on your behalf, and ensure you feel at ease in any destination.

 

Book Your Next Airport Experience through airssist

With our ISO certification in place, airssist is ready to do even more for you! We’re here to support you both physically and mentally. Whether you’re a first-time traveler or a seasoned pro, we understand the anxiety that can come with flight delays, tight schedules, or the need for VIP assistance. Our team at airssist is always prepared, featuring well-trained, punctual, and hospitable staff who are now ISO certified to help you every step of the way. Feel free to reach out with your inquiries at [email protected] or just visit us at airssist.com.

 

FAQs

What exactly does airssist do at airports?

airssist provides premium airport concierge services to make your travel experience smooth, stress-free, and luxurious. Whether you’re arriving, departing, or in transit, airssist helps with fast-track immigration, Meet & Greet assistance, VIP terminal access, baggage help, and private airport transportation, all tailored to your needs.

Can I use airssist even if I’m not flying first class?

Yes, absolutely! airssist services are available to all travelers, regardless of your ticket class. Be it economy or private, you can book services like Meet & Greet, VIP Terminal, or airport limo, it’s all about enhancing your airport experience, not your seat on the plane.

Which airports does airssist operate in?

airssist offers services in over 700 airports worldwide, including major hubs in the Middle East, Europe, Asia, Africa, and North America. From large international terminals to smaller regional airports, chances are airssist is already there.

Note: Please note that the information on this page is generic & subject to change due to fluctuations in airport services. Kindly confirm service availability with our team, as offerings may vary daily.