Need help? Call +971 4 456 1940

Award Winning

  • Award Winning

    Send Inquiry

    People with different types of disabilities face many difficulties in getting from place to place, so could you imagine how much more difficult it is to travel to another country? It could be a total struggle. However, providing airport assistance for disabled helps people with certain disabilities like mobility impairment, visual issues, or passengers who have difficulty in hearing and speaking and assists them with airport procedures.

    Read this blog by airssist to know how airport assistance can help disabled people in facilitating their airport journey.


    Challenges That Face Disable Travelers:

    Disabled travelers face several challenges when it comes to traveling. Here are some common challenges they may encounter:


    One of the most significant challenges for disabled travelers is the lack of accessibility in many destinations. Buildings, public transportation, tourist attractions, and accommodations may not be designed with the needs of disabled individuals in mind. This can make it difficult for travelers with mobility impairments to navigate and enjoy their trip.


    Accessible transportation options can be limited, especially in certain regions or countries. Public transportation systems may not be wheelchair-friendly, and private transportation services may not have the necessary accommodations for disabled travelers. This can make it challenging to move around and explore a destination.


    Finding suitable accommodations that cater to the needs of disabled travelers can be a challenge. Many hotels and guesthouses may not have accessible rooms or facilities, such as ramps, elevators, or grab bars in bathrooms. Accessible rooms might also be limited in availability and tend to get booked quickly.

    Attitudinal Barriers:

    Disabled travelers may encounter attitudinal barriers, including prejudice, stereotypes, and ignorance from others. This can lead to discrimination, lack of understanding, or inadequate assistance from service providers and fellow travelers.

    Lack of Information:

    Disabled travelers often face a lack of accurate and comprehensive information about accessibility at their desired destinations. This includes details about accessible attractions, transportation options, facilities, and services. Without this information, planning a trip becomes more challenging.

    Medical and Accessibility Equipment:

    Traveling with medical equipment or assistive devices can be complicated. There may be restrictions on what can be brought on airplanes or limitations in obtaining necessary medical supplies or equipment at the destination.

    Language and Communication:

    Communication barriers can arise when disabled travelers visit destinations where they do not speak the language or sign language is not widely understood. This can make it difficult to seek assistance or convey specific needs.

    Safety Concerns:

    Disabled travelers may have concerns about safety and security, particularly when traveling alone or in unfamiliar environments. Accessible emergency exits, evacuation procedures, and general safety measures may not be adequately addressed.

    Limited Activities and Attractions:

    Some activities and attractions may not be accessible or may have limited accessibility options for disabled travelers. This can restrict their ability to fully participate in certain experiences or enjoy popular tourist sites.

    In short, it is important to note that while these challenges exist, many destinations and organizations are working towards improving accessibility and inclusivity for disabled travelers. Laws and regulations are being implemented to address these issues, and there are resources available that can assist disabled individuals in planning their trips.


    How Do You Deal With a Disabled Person at the Airport?

    When dealing with a disabled person at the airport, it is important to approach the situation with empathy, respect, and a willingness to provide assistance. Here are some guidelines on how to effectively assist disabled individuals at the airport:

    1. Communication: When interacting with a disabled person, communicate clearly and respectfully. Speak directly to the person and not their companion or caregiver unless instructed otherwise. Use simple and concise language, and if necessary, ask if they require any specific communication accommodations.

    2. Patience and Understanding: Recognize that individuals with disabilities may require additional time and assistance. Be patient and understanding throughout the process. Allow them to move at their own pace and offer support when needed.

    3. Accessibility: Ensure that the airport facilities and services are accessible to disabled individuals. This includes providing ramps, elevators, accessible restrooms, designated parking spaces, and appropriate signage. Make sure that information is available in accessible formats, such as braille or large print.

    4. Assistance with Mobility: Offer assistance with mobility if it is needed and requested. This may involve providing a wheelchair or mobility aid, guiding the person through the airport, or arranging for an airport escort or wheelchair assistance service.

    5. Security Screening: Disabled individuals may require accommodations during the security screening process. Inform them about the procedures in advance and provide options for private screenings if necessary. Treat any medical equipment or assistive devices with care and respect.

    6. Priority Boarding and Seating: Offer priority boarding to disabled individuals, as well as their companions or caregivers, if applicable. Ensure that they have access to priority seating or designated seating areas that are more comfortable and suitable for their needs.

    7. Assistance with Luggage: Offer assistance with carrying or transporting luggage if needed. Be mindful of any specific instructions regarding the handling of medical equipment or fragile items.

    8. Information and Directions: Provide clear and accurate information regarding gates, flight status, boarding procedures, and any other relevant details. Offer assistance in navigating the airport, including directions to amenities, services, or accessible facilities.

    9. Sensitivity to Sensory Needs: Recognize that some disabled individuals may have sensory sensitivities or conditions such as autism. Be mindful of loud announcements, bright lights, or crowded areas that may cause distress. Offer quieter and more secluded areas if necessary.

    10. Respect for Privacy and Dignity: Respect the privacy and dignity of disabled individuals. Avoid making assumptions or asking intrusive questions about their disability. Provide assistance and support while maintaining their autonomy and independence.

    Remember, every disabled person is unique, and their needs and preferences may vary. It’s essential to listen to their requests, ask for guidance if necessary, and provide personalized assistance accordingly.


    What Does Airport Assistance for Disabled Travelers Include?


    Airport Assistance


    Wheelchair and Guided Assistance

    The wheelchair service is provided to blind travelers or travelers with mobility impairment to help them navigate through the airport.

    This service consists of welcoming disabled travelers at the airport entrance and transferring them by a wheelchair to the airplane and vice versa, going through all airport procedures including check-in, security, ticket counters, baggage claim, and more, whether it is an arriving, departing, or transit flight.

    Disability assistants help disabled people in moving around the airport terminal wherever they need to go. It is also a bonus to book the meet and greet service of a professional airport assistance company like airssist, such companies coordinate with airlines to facilitate and fast track the airport journey of disabled people.

    Airport Guided assistance is usually offered to people with hearing, speaking, or visual disabilities to help them in going through the airport procedures without any difficulty.

    Airport guided assistance includes guiding disabled travelers through the airport and handling their airport procedures from the moment they arrive to the airport door until they board the plane, and vice versa.

    Airport guided assistance can definitely help disabled travelers with their airport procedures, but a professional airport concierge company like airssist will finish the procedures faster. airssist can also add extra luxury to the airport journey of disabled people by providing access to airport VIP terminals, airport lounges, and by providing airport transportation service.


    Disabled People Airport

    Wheelchair and Guided Assistance provides disabled travelers with:

    • Assistance with the Main Airport Procedures

    Airport assistance for disabled people includes handling all the airport procedures including check-in, security and customs checks, ticket counters, and more until the traveler is ready to board the plane or leave the airport.

    • Baggage Assistance to Passengers with Disabilities

    Baggage assistants is among the most important services to be offered to a disabled traveler. The assistant helps travelers in carrying their baggage to the check-in area in case of departure or claiming the baggage and carrying them to the traveler’s vehicle outside of the airport in case of arrival. Assistants also help disabled passengers with their carry-on luggage by delivering them to the airplane and out of it.

    Wheelchair and Guided Airport Assistance Tips

    • Book your flight tickets as soon as possible to inform the airline company about the type of assistance you need, i.e., wheelchair or guided assistance.
    • Request a wheelchair from the airline company when you book if you don’t intend to bring one yourself.
    • Arrive at the airport early so you can have some extra time to finish all the airport procedures without any delays.
    • Book the meet and greet service of a professional airport concierge company like airssist to make your airport journey extremely fast and comfortable.


    Do Disabled People Get on the Plane First?

    Depending on the airline and the specific circumstances, the practice of allowing disabled passengers to embark first can vary. Some airlines may offer disabled passengers priority boarding, but this is not a universal policy.

    In Addition, numerous airlines have established procedures to facilitate the entry of disabled passengers. This may involve giving priority admission to passengers with mobility impairments or those who need additional time or assistance to reach their seats. However, specific guidelines and eligibility requirements can vary by airline.


    When to Book Airport Assistance Services?

    Each airline can independently determine how early disable travelers should request their airport assistance. Some airlines request to be informed about airport assistance for disabled people at least 72 hours before the flight, while others accept requests 48 hours before the flight. In case you are too late to request airport assistance, you can book with airssist to receive airport assistance for disabled people on short notice.

    If you have a disabled person in the family who has to travel alone soon, inform the airline to do the needful and book airssist meet and greet, airport lounge access, VIP terminal or airport transportation services in addition to what the airline will provide, to have peace of mind about the traveler’s comfort and make sure you are covering all that the traveler needs for a stress-free travel.

      Send Inquiry