Customer Reviews

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Thomas Mietzel

Positive: Professionalism, Responsiveness

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I have used Air Assist a number of times and have had a great experience. With airport insanity around the world you never know what kind of a disaster you are walking into. I use Air Assist to insure my experience is seamless, that I get through security and customs without delay. There have been times when I have been escorted past hundreds of people waiting in line. It is at those times that I am very glad I have the service and the guide to facilitate my flight.

Robert

Positive: Professionalism, Responsiveness

We have used other services before but they take the cake. Professional and on time.got thru security and customs within 10 minutes!

Ritzel

Positive: Professionalism, Responsiveness

Great service and assistance for Family !

We booked the service with airssist for our whole family, and we are thankful that I have made a right choice by using their website. I travelled with a Senior Citizen and child, but airssist help me to have a hustle free journey and airport formalities not to mention that they have a team available 24/7 to answers all my questions. The gate assigned to our flight is quite too far, in this, the buggy did a great help to make it smoother. Airssist team did not promise the buggy as this is own by the airport authorities which we understood as they have explained it to us clearly, but they ensure that our request will be put on high priority and we got it during the service. We are amazed on their professionalism and great attention to our request. We’re glad to used their service and we will no longer travel without airssist assistance. Thank you airssist for the great help, will surely book again soon!!

David Huang

Positive: Professionalism, Responsiveness

Very good service. Found a way to avoid me from changing my flights when using the vip terminal. Followed with me very professionally. Reliable team!

Carol Nouneh

Positive: Professionalism, Responsiveness

I would like to Thank airssist team for the great meet and greet service! They’re super professional and kind. I booked the service for Departure at DXB, because the airport was super crowded. A friendly greeter was waiting for me at the airport entrance, he took my bags, escorted me through all airport procedures without having to wait on any queue, so i finished the check-in, security checks and immigration in few minutes only! Then he helped me access the airport lounge where i enjoyed the relaxing and luxurious facilities, till the departure time, when the greeter came again to take me to the plane. I will never travel without using your service again! Many thanks <3