Anyone who travels by air may find it intimidating, but those who travel with limited movement may find it especially difficult. However, PRM Travelers have unique rights that guarantee their ability to travel safely and comfortably because of legislation and airline policy.
PRM stands for “Passengers with Reduced Mobility.” This term is used to refer to individuals who require special assistance when traveling by air. This can include individuals with physical disabilities, visual impairments, hearing impairments, or any condition that affects their mobility.
PRM Meaning in Aviation
In aviation, the term PRM is used to refer to passengers who require special assistance during their journey. This can include assistance with boarding and disembarking from the aircraft, assistance with mobility aids, and access to special seating arrangements. Airlines and airport operators have a responsibility to ensure that PRM travelers are provided with the necessary assistance to ensure their journey is safe and comfortable.
PRM Travelers Rights
The rights of PRM travelers are outlined in the European Union Regulation (EC) No 1107/2006. This regulation sets out the responsibilities of airlines and airport operators to provide assistance to PRM travelers. Under this regulation, airlines must provide assistance with boarding and disembark from the aircraft, as well as during the flight, if necessary.
Airlines must also provide assistance with the transport of mobility aids and provide accessible airport facilities. Passengers with reduced mobility should contact their airline in advance to request the necessary assistance.
In addition to regulations, airlines, and airports have developed policies and procedures to ensure that PRM travelers are provided with the necessary assistance. For instance, many airlines have dedicated teams and personnel trained to assist passengers with reduced mobility. These teams can provide assistance with boarding and disembarking from the aircraft, as well as during the flight if necessary. Moreover, many airlines have special seating arrangements that cater to the specific needs of PRM travelers.
How to Avail Special Passenger Handling Assistance for Passengers With Reduced Mobility?
If you are a passenger with reduced mobility and require special assistance while traveling, there are several steps to follow to avail of this service. The first step is to contact your airline at least 48 hours before your scheduled flight to request the necessary assistance. You can do this by calling the airline’s customer service center, emailing them, or filling out an online form on their website.
Smooth Traveling with PRM Assistance at the airport
Passengers with reduced mobility can receive a dedicated passenger service assistant to guide them through the airport and ensure a seamless experience. This service is similar to the Meet and Greet Airport Greeter, who is known for making airport experiences exceptional. The passenger service assistant provides support with check-in, baggage handling, boarding, security, and announcements.
Additionally, passengers with reduced mobility benefit from fast-tracked airport formalities, with an express passage for disabled assistance available for check-in, security, and more. This ensures that passengers with reduced mobility can navigate the airport efficiently and comfortably, just like any other passenger.
Does PRM Assistance include an Airport Lounge?
Airport lounge access is not part of PRM assistance. It has to be booked separately for passengers with reduced mobility.
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The rights of PRM travelers are designed to ensure that they have the same access to air travel as everyone else. Airlines and airport operators have a responsibility to provide assistance to PRM travelers to ensure their journey is safe and comfortable. If you are a PRM traveler, it is important to contact your airline in advance to request the necessary assistance.