Travel Agency Manager

• Team Management: Ensure high performance, motivation, and productivity by leading, inspiring, and overseeing a group of travel agents.
• Client Relations: Establish and preserve a solid rapport with customers by making sure their travel requirements are satisfied.
• Operational Oversight: Manage the agency’s day-to-day activities, making sure that reservations, client support, and trip planning go smoothly.
• Sales & Marketing: Increase sales and business expansion by creating and putting into practice marketing plans, promotions, and exclusive deals to draw in new customers and hold onto current ones.
• Training & Development: Encourage constant team growth and development by giving employees regular coaching, assistance, and training.
• Budget Management: By limiting expenses, establishing sales goals, and monitoring results, you may oversee the agency’s budget and guarantee profitability.
• Solving problems: Respond to client grievances, reservations, and other difficulties while providing original solutions and guaranteeing client happiness.
• Supplier Relations: To get the greatest prices and services for customers, bargain and uphold ties with travel suppliers (airlines, lodging facilities, and tour companies).
• Quality Control: Make sure that all travel plans, reservations, itineraries, and services satisfy the highest requirements for quality and customer satisfaction.

Requirements:

• Experience: 7 years or more in the travel sector, with at least 4 of those years spent in a management or leadership capacity.
• Leadership Skills: Demonstrated capacity to motivate, inspire, and oversee a group of people in order to accomplish objectives and provide superior customer service.
• Customer-Centric: A strong emphasis on addressing the requirements of clients and fostering enduring relationships through customer service.
• Outstanding organizational abilities, including the capacity to prioritize, multitask, and oversee a wide range of tasks.
• Knowledge of sales and marketing: familiarity with marketing tactics, promotions, and sales strategies to propel company expansion.
• Problem-Solving Skills: Excellent capacity to handle challenging problems and grievances while preserving the client’s satisfaction.
• Knowledge of Travel Systems: Proficiency with GDS platforms, industry tools for travel booking and management, and travel booking systems.
• Financial Acumen: Ability to manage budgets, track financial performance, and ensure profitability while meeting business objectives.
• Communication Skills: Proficient in both written and spoken communication, able to work well with suppliers, clients, and the team.

Are you prepared to manage an enthusiastic group of people in a stimulating, fast-paced setting? Apply right away to become a member of our team if you’re a seasoned travel industry expert with a passion for crafting remarkable travel experiences and leadership abilities.